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E-TOOLS NEWS UPDATES | 10 OCT 2024 | |
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As we approach 1 July 2025, the Support at Home (SAH) program and Aged Care Reform will be dominant drivers for the e-Tools team, with a long-term focus on integration and APIs. The Department's focal points - consumer inclusiveness, transparency and quality - will be at the forefront of our software solutions to prepare clients for oncoming challenges. | |
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Changes in NDIS Legislation and Supports
The Government has made changes to NDIS supports, which started from 3 October 2024, however not all changes have commenced at the same time. We summarised the key changes for eNDIS clients recently - refer to the information here to ensure you follow the new guidelines. The e-Tools team will be keeping a close eye on changes in this space, and will advise you accordingly.
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e-Tools Dashboard (eDB) redesign + new mobile app
We're excited to inform you that eDB is being redesigned to produce key business metrics that align with the latest industry measures. The metrics will be derived from your data and trends, and will help drive important service delivery and financial decisions. We will be introducing a mobile app version, plus drag and drop functionality to provide even more flexibility to personalise your dashboard.
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Residential Aged Care RAD & DAP changes
As part of the Aged Care Reform, there will be significant changes to the RAD & DAP for resi care providers. e-Tools will be preparing to upgrade your eRAD and NeRA software to capture the necessary requirements.
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Client survey and feedback
As you may be aware, e-Tools already provides integration & API solutions from our software to other software applications. A survey was sent out recently inviting feedback about potential expansion of integration and APIs to serve your ongoing needs. The information we receive will help us define a clearer path for us and our clients. We continue to be open to suggestions, so please drop us a line to tell us what software you'd like to integrate to. Send your feedback to our General Manager, Mansoor Ali: mali@e-tools.com.au | |
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Services Australia Direct B2G Claims | |
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Certified B2G connection for simplified Home Care claims
e-Tools is 1 of 7 software providers certified to connect to Services Australia's Business to Government (B2G) Gateway for HCP claims. Home Care clients will be able to reconcile and submit claims in the most efficient way possible, using eREC (e-Tools Reconciliation) software. The data will flow seamlessly from eHCP to eREC, then directly to Services Australia, streamlining reporting and information exchange. The final touches are being made to integrate eREC software to the B2G Gateway. The upgrade and new functionality will be released in coming weeks. Contact us to secure your demo upon release.
We are in the process of expanding into Residential Care, Support at Home and NDIS as well, so we'll keep you updated on the progress. | |
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e-Tools Support at Home (eSAH) is in production! We're happy to report solid progress is being made on the software framework. Long-standing clients will know that we are no strangers to major industry overhauls. Our approach will be similar to that of the Improved Payment Arrangements (IPA) -careful planning in advance, relying on the knowledge of our experienced team members, sourcing Government information appropriately, and keeping clients in the know.
The Government recently released further updates and a new SAH fact sheet, which we circulated to clients by email. Click here to access a copy of the fact sheet, if you missed the email.
If you've branched out as a new provider in Home Care or Home Support, onboard now to our eHCP and eHSP software applications. This will ensure enough time to prepare your data for a smooth changeover to Support at Home by July 2025. Book your free demo on info@e-tools.com.au / 03 9573 3277. | |
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Cloud Hosting Fees To Be Reduced | |
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You spoke, we listened!
When e-Tools embarked on the maiden voyage into SaaS-Cloud technology, it was unfamiliar territory. Nonetheless, we invested in the journey because we knew it would offer superior benefits to our clients and be the way of the future. Years down the track, we have refined our offerings and we always listened to what you had to tell us.
The recurring feedback we've received revolves mainly around the pricing of our SaaS-Cloud data hosting fee. Cloud technology infrastructure often has immense data storage requirements and can be very costly, however we've spent months investigating ways to reduce our costs and pass on the savings to our clients. We are currently narrowing down the options and as soon as we have a decision, we'll notify you with the details. | |
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Information Security Upgraded
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Certification upgraded to latest ISO/IEC 27001:2022 standard
e-Tools Software is proud to announce that we have successfully upgraded our Information Security Management System to the latest ISO 27001:2022 standard, reinforcing our commitment to safeguarding client data. This certification demonstrates that we comply with the highest international standards for information security, ensuring that sensitive information is protected by the latest and most advanced security measures. ISO 27001:2022 introduces new controls designed to address modern cybersecurity risks, providing enhanced defences against increasingly sophisticated cyber threats. Our clients' security remains our top priority, and this achievement highlights our dedication to continuously improving our systems to protect data and ensure business continuity. | |
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Snapshot of Key Releases & Features | |
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Early ID/AWACCS - eWorkforce Mobile App, eSRM and eHSP
Newly released, this feature enables staff to record health and wellbeing observations on eHSP and eNDIS clients based on the AWACCS criteria. This helps with early identification of significant changes in clients that may require attention. Staff using eWorkforce Mobile App can submit their observations immediately at the point of care - please ensure eWorkforce is updated to the latest version via Google Play or App Store.
eSA Cloud - 'Supplier Performance Rating' to be released this week Record and rate the performance of suppliers - the information collected can help you make educated comparisons between suppliers. New reports in this section will support evidence-based decision making. To know more about e-Tools Supplier Agreement (eSA) Cloud, just reach out.
eConsumer Mobile App - Built to support your consumers & families Home Care and NDIS providers now have an easy way to share information and engage with consumers/participants and their families. Consumers can have access to consumer statements*, service appointment rescheduling requests and a feedback tool. Subscription is based on your monthly numbers and is affordable from 10¢ per user per day (which will be a "no cost" benefit, as it can be included as part of the care budget & care plan or management fee if less than 20%). Watch our latest eConsumer video to explore its fantastic features and benefits.
* Expanding to include NDIS participant statements in early 2025
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Thanks for reading this issue of e-Tools Updates. If you'd like to know more about anything we've mentioned, please reach out on support@e-tools.com.au or 03 9573-3277.
The e-Tools Software Team
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Please do not reply to this email address, as it is not monitored. We welcome any enquiries or change of details as always - kindly contact our Support Team via support@e-tools.com.au instead. | |
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